1. Where we deliver
Retail orders placed on this website are delivered within Pakistan only. We ship to home and business addresses in all four provinces, Azad Kashmir, Gilgit-Baltistan and Islamabad Capital Territory.
For international shipments we work on a pallet and container basis through our export desk rather than through this site. Email info@goldenonepvtltd.com with your destination port, required grade and volume.
2. Delivery charges
| Order value | Delivery charge |
|---|---|
| PKR 10,000 and above | Free |
| Below PKR 10,000 | PKR 350 flat rate |
The flat rate is the same anywhere in Pakistan - we do not charge more for remote addresses. The charge is calculated on the goods subtotal and shown at checkout before you confirm, so there is never a surprise added afterwards.
Bulk and wholesale consignments are quoted separately, since freight for a pallet of 10 kg sacks does not resemble a parcel rate.
3. Dispatch times
Orders confirmed before 4:00 PM (PKT) on a working day are dispatched the same day. Orders after that, or on a Sunday or public holiday, are dispatched the next working day.
We call to confirm before dispatch. This is not a formality - it catches wrong phone numbers, incomplete addresses and accidental duplicate orders before a parcel is on a van. Please keep the number you gave us reachable; if we cannot reach you within two working days the order is held rather than shipped blind.
Bank-transfer orders are dispatched once payment clears, which is usually the same day we see it and no more than one working day later.
4. Delivery estimates
| Destination | Estimate after dispatch |
|---|---|
| Karachi | 1 - 2 working days |
| Lahore, Islamabad, Rawalpindi | 2 - 3 working days |
| Other major cities (Faisalabad, Multan, Peshawar, Quetta, Hyderabad) | 2 - 4 working days |
| Smaller towns and rural addresses | 3 - 5 working days |
| Azad Kashmir, Gilgit-Baltistan | 4 - 7 working days |
These are estimates from our courier partners, not guarantees. Weather, road closures, strikes and public holidays affect them, and we have no control over any of those. Where a parcel is clearly running late we chase the courier on your behalf rather than asking you to do it.
5. Tracking your order
Sign in and open My Orders. Each order shows a status that moves through the stages below as we handle it:
- Pending - received, not yet confirmed or packed.
- Processing - confirmed and being packed.
- Shipped - handed to the courier.
- Completed - delivered.
- Cancelled - cancelled by you or by us, with stock returned.
Guests can view the confirmation page for the order they just placed. If you have lost it, message us with your order reference, name and phone number and we will look it up.
6. Cash on delivery
Cash on delivery is available nationwide at no extra charge. Points worth knowing:
- Have the exact amount ready. Couriers frequently cannot give change on large notes, and that is the single most common cause of a failed delivery.
- Someone must be present. Couriers generally attempt delivery twice; after that the parcel returns to us.
- You may inspect the outer packaging before paying. You may not open sealed packs before payment.
- Repeated refusals. If cash-on-delivery parcels are repeatedly ordered and refused, we may ask for prepayment on future orders. We will tell you if that happens rather than silently declining.
7. Packaging
Rice ships in multi-layer woven sacks with an inner moisture barrier, inside an outer carton or courier bag for parcels. The moisture barrier matters more than it sounds: humidity is the main way basmati loses aroma, and cheap packaging is where that loss happens.
Each pack carries a lot code that traces back through packing and milling to the field the paddy came from. Keep it until you have finished the sack - if you ever have a question about a specific pack, that code is how we answer it precisely.
8. Damaged, missing or wrong deliveries
Visible damage on arrival
Refuse the parcel. Do not accept it and do not pay. A refused parcel returns to us at our cost and we ship a replacement immediately. This is far quicker than a claim after acceptance, for both of us.
Damage found after opening
Contact us within 48 hours of delivery with your order reference and photographs of the outer packaging, the damaged pack and the lot code. We replace or refund at our cost, including collection - you do not pay to send it back.
Wrong item or short delivery
Tell us within 48 hours. We send the correct item and collect the wrong one at the same visit where the courier allows it.
Marked delivered but not received
Check with anyone else at the address and with neighbours or building security first, as parcels are often accepted on your behalf. If it is genuinely missing, contact us within 7 days and we will open a courier investigation. These take up to 14 days; if the parcel is not found we replace or refund it.
Refunds and returns generally are covered on our returns page.
9. Address accuracy
Please give a complete address with a landmark, and a phone number that will be answered. Most delivery failures in Pakistan come down to an address a courier cannot find rather than a courier who will not deliver.
If an address is wrong, tell us before the order ships and we will change it free of charge. After dispatch, a redirect depends on the courier and may attract a re-delivery charge. Parcels returned to us because the address was undeliverable are refunded less the actual courier cost incurred.
10. Contact
Delivery questions: info@goldenonepvtltd.com or +92 311 3578558. Have your order reference to hand - it lets us answer in one message instead of three.
Questions about this policy
Write to info@goldenonepvtltd.com or call +92 311 3578558. Postal address: 32JP+34M, Karachi Northern Bypass, Gadap Town, Karachi, Pakistan.